WARRANTY

Warranty Policy
Warranty condition
● We decliare that a warranty for a period of 1 year will apply subsequent to delivery to the customer, and the customer has signed for the goods.
● Any damaged / defect by inappropiate production.
● We reserve the right to analyse and determine how to fix, change spare part or other process as it may deem appropriate during the warranty preriod by free labor cost and spare part cost. Delivery cost, transportation cost and outside service are responsible by the customer.
● To fix, change spare part or other process during the warranty preriod are not the case to extent the warranty preriod.
● Regarding discovery of damaged / defect on the day of delivery, the customer is required to advise us on that day. Should the customer continue the said damaged / defect goods,the warranty terms will become null and void.
● This warranty does not apply to consignment products or other band under distributed via Mood and Tone, the warranty will be apply by specific condition in each band.
Warranty exclusion
● Any damaged / defect by inappropriate use of goods, careless or icorrect assembly.
● Any damaged / defect by Careless such as; coffee stain or cigaratte stain.
● Any damaged / defect from incrrect maintanance such as; using inappropriate cleaning products.
● Any damaged / defect from natural disasters such as; Flooding, fire.
● Clearance products or products sale as it is.
● a minor differ in color or material  from pictue in our medias.
● Regarding discovery of any defects, the customer is not required to repair themselves, the warranty will become null and void.
● Any damaged / defect from delivery that Mood and Tone does not deliver for the whole delivery route.
*** Mood and Tone reserves the right to change service, delivery and spare parts cost without prior notice.***


Refund policy
Returned goods condition
Regarding change or refund of goods from the reserve to the delivery date.
● The customer is able to change the goods or change the payment for future purchases.
● Should the customer cancel the reserve, 25% will be deducted from the full product price.
● If the goods are not paid in full within 30 days of invoice date, the customer can only receive a refund in the form of a purchase cradit.
Regarding change or refund on the delivery date.
● The customer is able to change the goods or change the payment for future purchases.
● The customer is responsible for any additional costs arising from transportation or delivery.
● The return goods must be in the original condition, and packed into the original package as the day of delivery.
Refund exclusions
● Out of stock products which are pre-ordered, made by order products consignment goods and other brand products.
● Clearance products.
● The goods paid in full remaining in our warehouse more than 90 days
● After the day of delivery, or the customer has signed for the goods.
Refund condition
● The paid by cash or bank account transfer Mood and Tone will refund via bank account transfer and reserve the right to deduct any fee from bank transfer.
● The paid by credit card via e-commerce or credit card machine in the showroom, mood and Tone reserve the right to deduct any refund fee .
● The Purchasing credit cannot return in cash but using as a credit for next purchase.
 

Reserve and left goods policy
● The goods must be paid in the full price after Mood and Tone has sent an invoid within 30 days, otherwise Mood and Tone reserve the right to cancel the reserve or sale the resreve goods and refund the reserve piad in purchasing credit by inform the customer before process.
● The customer can left the goods in our warehouse 30 days after full paid.
● In case of left the goods more than 90 days please inform Mood and Tone before, Mood and Tone reserve the right to charge storage fee on case by case.