ITEMS IN STOCK

Bangkok Area: Delivery period: within 3 -5 working days after receiving full payment. The product will be delivered in front of your home and the package will be opened by the delivery man for you to check. In case, there is a problem with the product (broken part) please take a picture, reject the product and write in the invoice the reason why, we will then exchange the product for you. The driver is not under obligation to carry the goods into your home, in case he accepts to do it, we will not be responsible for any damage made accidentally in your home or on your product.


Outside Bangkok Area: Your product will be shipped via the logistic company.  We will inform you of the approximate delivery time within the next working day after we receive your payment.

ITEMS OUT OF STOCK 
Customers will receive an email within the next working day to offer approximate delivery time.

DELIVERY CHARGES

Purchase Value (Baht) Delivery Surcharge  Bangkok Metropolitan Area Outside Bangkok Area Below 20,000 baht 800 baht 800 baht delivery fee to logistic company plus delivery fee from logistic company to delivery destination. 20,000 baht or above FREE Free delivery to logistic company plus delivery fee from logistic company to delivery destination.

Warranty policy
Warranty condition
● We decliare that a warranty for a period of 1 year will apply subsequent to delivery to the customer, and the customer has signed for the goods.
● Any damaged / defect caused by inappropiate production.
● We reserve the right to analyse and determine how to fix, change spare part or other process as it may deem appropriate during the warranty period by providing free labor and spare parts. Delivery, transportation and outside service costs are the responsibility of the customer.
● To repair, change spare parts or other processes during the warranty period will not extend the warranty preriod.
● Regarding discovery of damaged / defect on the day of delivery, the customer is required to advise us on that day. Should the customer continue using the said damaged / defect goods,the warranty terms will become null and void.
● This warranty does not apply to consignment products or other brands distributed via Mood and Tone, the warranty will be applied by specific condition for each brand.
 
Warranty exclusion
● Any damaged / defect by inappropriate use of goods or incorrect assembly.
● Any damaged / defect by carelessness such as; coffee stain or cigaratte stain.
● Any damaged / defect from incorrect maintanance such as; using inappropriate cleaning products.
● Any damaged / defect from natural disasters such as; flood, fire.
● Clearance products or imperfect products.
● A minor difference in color or material  from pictures in our media.
● Regarding discovery of any defects the customer idecides to repair themselves, the warranty will become null and void.
● Any damaged / defect from delivery that Mood and Tone does not control for the whole delivery route.
 
*** Mood and Tone reserves the right to change service, delivery and spare parts costs without prior notice.***